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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
Version 5.2.3
POSTED
December 19, 2016
  • General bug fixes and performance improvements
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  •  
more

My upcoming appointments are no longer listed under Upcoming Appointments. Where can I find them in the healow app?

admin
08/03/2017

Once the upcoming appointment time has passed, these appointments automatically move to your list of past appointments. To access your past appointments: 1. On the healow wheel, tap the My Records 2. On the Appointments window, in the Upcoming section, tap the Appointments icon at the bottom of the screen. A list of your past appointments with the doctor’s office is displayed on the screen. For additional assistance, please feel free to contact us.

How do I sync healow appointments to the calendar on my device?

admin
08/03/2017

To sync healow appointments to your calendar: 1. On the healow wheel, tap the Appointments icon: 2. On the My Appointments window, select the appointment for which you would like to create a reminder: The Appointment Details window opens. 3. To set an appointment reminder, tap Reminder: 4. To enable the healow app to access your calendar, tap OK: 5. On the Appointment Details window, select the time preference for appointment reminders, and then tap Done: The appointment will be marked with a bell icon: Once the appointment reminder is active, you will receive a pop-up notification on your device.  The reminder will be saved in your calendar: 6. Tap the appointment in your calendar to see the appointment details: The appointment details will also be displayed on the Event Details window: For additional assistance, please feel free to contact us.

Where can I view my past appointments on the healow app?

admin
08/03/2017

To view your past appointments: 1. On the healow wheel, tap the My Records icon: 2. To view a list of your past appointments from your doctor’s office, tap Appointments at the bottom of the screen: For additional assistance, please feel free to contact us.

How long does it take to view my past appointments on the healow app?

admin
08/03/2017

Your past appointments are made available as soon as the scheduled appointment time has passed.  Past appointments can be viewed under My Records > Appointments > Past Appointments on the healow app and on the Patient Portal.  If the past appointments list is not displayed on either the healow app or the Patient Portal, contact your doctor’s office and request that they make it available. For additional assistance, please feel free to contact us.

How do I cancel an appointment on the healow app?

admin
08/03/2017

Appointment cancellations are not available on the healow app.  Log in to your Patient Portal to cancel appointments. For additional assistance, please feel free to contact us.