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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
more

I am trying to schedule an appointment, but my doctor is not listed on the healow app.

admin
08/03/2017

If your doctor is not listed when you search for appointments under the Find Appointment section of the healow app, then your provider is not accepting appointments through the healow app. For additional assistance, please feel free to contact us.

My last appointment is not displaying on the healow app. How can I get this updated?

admin
08/03/2017

If you do not see past appointments under the Past Appointments section in the healow app, and they are also not available on your Patient Portal, contact your doctor’s office and request that they make them available. For additional assistance, please feel free to contact us.

How do I set an appointment reminder on the healow app?

admin
08/03/2017

To set an appointment reminder on the healow™ app: 1. On the healow wheel, tap the Appointments icon: 2. On the My Appointments window, select the appointment for which you would like to create a reminder: The Appointment Details window opens. 3. To set an appointment reminder, tap Reminder: 4. To enable the healow app to access your calendar, tap OK:   5. On the Appointment Details window, select the time preference for the appointment reminder, and then tap Done: The selected appointment will be marked with a bell icon: Once the appointment reminder is active, you will receive a pop-up notification on your device.  The reminder will be saved in your calendar: 6. Tap the appointment from the calendar to view the appointment details: The appointment details will also be displayed on the Event Details window: Click Play to view a short video on how to set an appointment reminder on the healow app. For additional assistance, please feel free to contact us.

What if I need an appointment immediately due to a medical problem?

admin
05/18/2015

If you are experiencing a medical problem and require immediate attention, follow your doctor’s advice or visit the nearest Emergency Room. For critical emergency medical situations, dial 911.     For additional assistance, please feel free to contact us.

How do I add notes to a scheduled appointment?

admin
05/18/2015

1. Open your appointment and click the pencil icon to the right of My Notes. Add any notes or comments as needed.       2. When you have finished entering your notes, click Done. The notes display under the appointment details.   Any notes added to a scheduled appointment will not be seen the doctor through the app; these notes are for your use and viewing only. Review any relevant notes with your doctor during your next visit.   For additional assistance, please feel free to contact us.