Have a question? Search here:
Example: How do I find my practice with the Practice Code?
TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
more

What if I need an appointment immediately due to a medical problem?

admin
05/18/2015

If you are experiencing a medical problem and require immediate attention, follow your doctor’s advice or visit the nearest Emergency Room. For critical emergency medical situations, dial 911.     For additional assistance, please feel free to contact us.

How do I know if my appointment request has been sent successfully?

admin
05/18/2015

You will receive an e-mail notifying you that the request has been sent successfully.       For additional assistance, please feel free to contact us.

How do I know if my appointment request has been accepted and booked?

admin
05/18/2015

You will receive a confirmation e-mail with the appointment date, time, and location once it has been booked.     For additional assistance, please feel free to contact us.

When can I expect to hear back about my appointment request from the doctor?

admin
05/18/2015

You will receive an e-mail update every 24 hours if your request is pending.  If your request has been declined by all doctors who received it, you will receive an e-mail notification immediately.     For additional assistance, please feel free to contact us.

Will I be reminded of my appointment?

admin
05/18/2015

Yes. You will receive an e-mail appointment reminder two (2) days prior to your scheduled appointment. For additional assistance, please feel free to contact us.