Have a question? Search here:
Example: How do I find my practice with the Practice Code?
TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
  •  
  •  
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
more

I am unable to link Fitbit to healow using Facebook or Google

admin
04/24/2019

Fitbit no longer supports API OAuth Login using Facebook or Google. When linking your Fitbit account to healow, a login screen managed by Fitbit will be presented to you.   When logging in, you must use an email and password that is associated with your Fitbit account, as Fitbit no longer supports the ability for users to login using the Facebook or Google method. For additional assistance, please feel free to contact us.  

Why can’t I see my Jawbone or Moves data in my healow app?

admin
08/14/2018

Please be advised that due to the recent discontinuance of the Moves app and the closure of Jawbone,  healow is no longer receiving any data from these partners.    You should be able to view historical data from both partners from the time you first linked your Jawbone or Moves account to healow, up to the day these partners discontinued their products. For additional assistance, please feel free to contact us.  

What apps are compatible with healow Trackers?

admin
08/14/2018

Using the health tracker feature in the healow app, patients can connect home health monitoring devices and wearables to their healow app account, giving providers the ability to check patients’ vital data through the healow Hub within the eClinicalWorks EMR. The following apps are compatible with healow trackers: Dexcom: Reports Fitbit: Heart Rate, Floors, Steps, Distance, Calories, BMI, Sleep Glooko: Blood Glucose, Reports Google Fit: Steps, Distance, Calories iHealth: Heart Rate, Blood Pressure, Blood Glucose, Steps, Distance, Calories, BMI, Sleep, Qardio: Heart Rate, Blood Pressure, BMI Telcare: Blood Glucose Omron: Blood Pressure Welch Allyn Home: Blood Pressure, Withings: Heart Rate, Blood Pressure, Temperature, Steps, Distance, Calories, BMI, Sleep   -Activity Tracker is for manual entries only. -Google Fit is an integrated solution to healow. -All trackers can be used as manual trackers; a device is not required to use healow trackers. -To generate Dexcom Clarity Reports and My Glooko Reports, go to Blood Glucose Tracker -> Reports Please check back often as we are continuously adding new partners. For additional assistance, please feel free to contact us.

My upcoming appointments are no longer listed under Upcoming Appointments. Where can I find them in the healow app?

admin
08/03/2017

Once the upcoming appointment time has passed, these appointments automatically move to your list of past appointments. To access your past appointments: 1. On the healow wheel, tap the My Records 2. On the Appointments window, in the Upcoming section, tap the Appointments icon at the bottom of the screen. A list of your past appointments with the doctor’s office is displayed on the screen. Click Play to view a short video on how to view upcoming appointments. For additional assistance, please feel free to contact us.

How do I sync healow appointments to the calendar on my device?

admin
08/03/2017

To sync healow appointments to your calendar: 1. On the healow wheel, tap the Appointments icon: 2. On the My Appointments window, select the appointment for which you would like to create a reminder: The Appointment Details window opens. 3. To set an appointment reminder, tap Reminder: 4. To enable the healow app to access your calendar, tap OK: Note: This request is a one time request. Once you agree, the app will have permission to access your calendar indefinitely. If you disagree, the app will not ask for this permission again, however you can still give the app permission by visiting the system Settings screen. 5. On the Appointment Details window, select the time preference for appointment reminders, and then tap Done: The appointment will be marked with a bell icon: Once the appointment reminder is active, you will receive a pop-up notification on your device.  The reminder will be saved in your calendar: 6. Tap the appointment in your calendar to see the appointment details: The appointment details will also be displayed on the Event Details window: Click Play to view a short video on how to sync healow appointments to the calendar on your device. For additional assistance, please feel free to contact us.