Have a question? Search here:
Example: How do I find my practice with the Practice Code?
TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
  •  
  •  
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
more

How do I reset my password on the healow app?

admin
01-17-2017

To reset your password:

1. Tap FORGOT USERNAME OR PASSWORD?:

1

2. Select I have forgotten my password. Tap Next:

2

3. Enter your First Name, Last Name and Date of Birth as it appears in your doctor’s system. Tap Next:

Note: if your demographics do not match your doctor’s records, the system will not be able to identify you. Common errors preventing mismatch in demographics include: spelling, nicknames, suffixes, hyphenated names…etc

3

4. Select Email or Phone to reset your password. Tap Next:

Note: If you select Phone, a healow code will be sent to you via phone call or text message

4

5. An email with a link to reset your password has been sent to the registered email address:

5

6. Open your email and click/tap on the Reset My Password:

6

7. Enter your Date of Birth or Phone Number. Tap/click Validate:

7

8. Enter and confirm your new password. Tap/click Reset Password:

8

9. Once your password has been changed successfully, click ok:

9

10. Enter your username and new password on the healow app and Log in.

10

For additional assistance, please feel free to contact us.