Have a question? Search here:
Example: How do I find my practice with the Practice Code?
TOP 5 FAQS
  1. 1 How do I log in to healow.com for the first time?
  2. 2 How do I view my lab results?
  3. 3 How do I log in for the first time?
  4. 4 How do I link an account to my own?
  5. 5 How do I change my e-mail account on the healow app?
RECENTLY ADDED
  1. What devices are compatible with My Trackers?
  2. Why can’t I see my Jawbone or Moves data in my healow app?
  3. How do I add notes to a scheduled appointment?
  4. If medications are added or removed at my doctor’s office, will the healow app reflect the changes?
  5. How do I set up a medication reminder?
UPDATES
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
more

I asked my practice to change my name in their system and it’s now displaying correctly on my patient portal, but the change is not reflected on my healow app. How do I get my name updated within the healow app?

admin
03-29-2016

If your practice has changed your name name within their system and the same information has been updated on your patient portal website, but the name has not been updated on your healow Wellness app, please update your name manually within healow. Just click the Check-In window and tap the person icon in the top-left corner. The window will rotate and you can use the pencil icon in the top-left corner to edit your name. Log out of the healow app once you’re done and log back in to save and view your changes.

1 2 3

 

Click Play to view a short video on how to update your name on the healow app.

For additional assistance, please feel free to contact us.

Related Questions

Copyright Healow © Use of this website constitutes acceptance of our Terms of Use and Privacy Policy.