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I forgot my PIN. How do I retrieve it?

admin
08-03-2017

There are two ways to retrieve your PIN:

  • Through your Patient Portal account
  • Through the app

To retrieve PIN through your Patient Portal Account:

1. Login to Patient Portal and click My Devices:

1

A list of devices used for logging into the healow app will be displayed.

2. Select the device from which you want to retrieve the PIN.

3. Click Retrieve Pin to see the four-digit PIN you had previously assigned:

2

For additional assistance, please feel free to contact us.