Have a question? Search here:
Example: How do I find my practice with the Practice Code?
TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
  •  
  •  
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
more

Where can I view my past appointments on the healow app?

admin
08/03/2017

To view your past appointments: 1. On the healow wheel, tap the My Records icon: 2. To view a list of your past appointments from your doctor’s office, tap Appointments at the bottom of the screen: Click Play to view a short video on how to view past appointments. For additional assistance, please feel free to contact us.

How long does it take to view my past appointments on the healow app?

admin
08/03/2017

Your past appointments are made available as soon as the scheduled appointment time has passed.  Past appointments can be viewed under My Records > Appointments > Past Appointments on the healow app and on the Patient Portal.  If the past appointments list is not displayed on either the healow app or the Patient Portal, contact your doctor’s office and request that they make it available. For additional assistance, please feel free to contact us.

How do I cancel an appointment on the healow app?

admin
08/03/2017

Appointment cancellations are not available on the healow app.  Log in to your Patient Portal to cancel appointments. For additional assistance, please feel free to contact us.

I am trying to schedule an appointment, but my doctor is not listed on the healow app.

admin
08/03/2017

If your doctor is not listed when you search for appointments under the Find Appointment section of the healow app, then your provider is not accepting appointments through the healow app. For additional assistance, please feel free to contact us.

My last appointment is not displaying on the healow app. How can I get this updated?

admin
08/03/2017

If you do not see past appointments under the Past Appointments section in the healow app, and they are also not available on your Patient Portal, contact your doctor’s office and request that they make them available. For additional assistance, please feel free to contact us.