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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
  •  
  •  
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
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I forgot my PIN. How do I retrieve it?

admin
08/03/2017

There are two ways to retrieve your PIN: Through your Patient Portal account Through the app To retrieve PIN through your Patient Portal Account: 1. Login to Patient Portal and click My Devices: A list of devices used for logging into the healow app will be displayed. 2. Select the device from which you want to retrieve the PIN. 3. Click Retrieve Pin to see the four-digit PIN you had previously assigned: For additional assistance, please feel free to contact us.

My Fitbit steps are not synchronizing with the healow app. How can I update the steps?

admin
08/03/2017

Verify whether your steps have been updated with Fitbit®.  If the steps have been updated, unlink the device from the healow app and re-link it. For additional assistance, please feel free to contact us.

The healow app is not showing my updated vitals. How can I correct this?

admin
08/03/2017

The healow app displays vitals based on the last locked Progress Notes.  Check the Progress Notes to ensure that these vitals are displayed on your Patient Portal.  If this information is NOT up to date or NOT showing on your Patient Portal and in the healow app, contact your doctor’s office for assistance. For additional assistance, please feel free to contact us.

How do I set an appointment reminder on the healow app?

admin
08/03/2017

To set an appointment reminder on the healow™ app: 1. On the healow wheel, tap the Appointments icon: 2. On the My Appointments window, select the appointment for which you would like to create a reminder: The Appointment Details window opens. 3. To set an appointment reminder, tap Reminder: 4. To enable the healow app to access your calendar, tap OK:   5. On the Appointment Details window, select the time preference for the appointment reminder, and then tap Done: The selected appointment will be marked with a bell icon: Once the appointment reminder is active, you will receive a pop-up notification on your device.  The reminder will be saved in your calendar: 6. Tap the appointment from the calendar to view the appointment details: The appointment details will also be displayed on the Event Details window: Click Play to view a short video on how to set an appointment reminder on the healow app. For additional assistance, please feel free to contact us.

How do I delete/update an entry from my trackers?

admin
03/09/2017

1. Tap the list icon in the bottom right corner. 2. Select the entry that you want to update/delete. 3. Click Update or Delete. 4. Once you have updated/ deleted your entry, you will receive a confirmation message.   Note: Only manually entered tracker data can be updated or deleted. Data that comes in from a linked device cannot be deleted.   Click Play to view a short video on how to delete/update a tracker entry.   For additional assistance, please feel free to contact us.