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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
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  •  
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
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I can only see Labs and Appointments on healow Mom under Records. Where are my other Records?

admin
02/21/2017

If you do not see Estimated Due Date, Visit Notes, Pregnancy Risks, and Past Pregnancies under Records, please contact your provider directly and request them to make it available to you.   For additional assistance, please feel free to contact us.

How long do I have to view my lab results after they have been published on the healow app?

admin
02/21/2017

You can view your lab results on the healow app until your doctor makes them unavailable to you.   For additional assistance, please feel free to contact us.

How do I change my e-mail account on the healow app?

admin
02/21/2017

1. To change your e-mail account on the healow app, tap Check in: 2. Tap on the triangle in the upper left corner: 3. Tap the pencil icon in the upper left corner: 4. Scroll down to the e-mail field. Update your e-mail address and tap Done:   Your e-mail address is now updated on the app. Note: This update is not sent back to your doctor’s office. To update your e-mail address so that your doctor’s office also the information updated in their records, please update your demographics on your Patient Portal or contact your doctor directly to request the change.   For additional assistance, please feel free to contact us.

I lost the message I was writing and did not get to send it. How do I retrieve this message on the healow app?

admin
02/21/2017

Currently there is not an option to view draft messages on the healow app.   For additional assistance, please feel free to contact us.

Why can I no longer see Vitals, Insurance, Allergies, and Problems under My Charts on the healow app?

admin
02/21/2017

If you could see Vitals, Insurance, Allergies, and Problems under the My Chart section of the healow app previously, and do not see this information today, please contact your provider and ask them to make the information available to you.   For additional assistance, please feel free to contact us.