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When linking an account on the healow app, I receive a message that states “We see some data mismatch between the accounts you are trying to link.” How do I determine the mismatched data?

admin
04-26-2016

Please contact your doctor directly for the accounts that you are trying to link, and verify that the First Name, Last Name, Date of Birth, and Gender are exactly the same for both practices. The accounts will not link until the demographic information is an exact match.

 

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