Have a question? Search here:
Example: How do I find my practice with the Practice Code?
TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
Version 5.2.3
POSTED
December 19, 2016
  • General bug fixes and performance improvements
  •  
  •  
more

How do I disable my healow account?

admin
08/03/2017

If you are no longer interested in accessing your online health records, contact your doctor’s office and request that they deactivate your account. For additional assistance, please feel free to contact us.

While searching for my practice, I noticed that my practice’s address/phone number is not correct. How does this get corrected?

admin
03/29/2016

If your practice’s address/name/phone number is not listed correctly, please reach out to the practice directly and ask them to update their information. For additional assistance, please feel free to contact us.

Why can’t I find my provider or practice?

admin
03/17/2016

You can locate your provider or practice by entering your practice’s unique code. The unique code can be found on your practice’s Patient Portal website. The same code is also located in the feeder section of any e-mails your practice has sent to you in the past.         If you’re using healow App, enter the practice code from any of the screens below:        If you’re using healow.com, enter the practice code in the Search by Provider Name OR Practice Name/Code field.         For additional assistance, please feel free to contact us.

How do I log in to healow.com for the first time?

admin
05/22/2015

1. Click the Access your Health Record button: 2. Locate your practice by typing in the practice name OR the practice code. The practice code is a unique, six-letter code that identifies the practice, and it can be found on the practice’s Patient Portal website. 3. Type in the city/state and then click Go. 4. Select your practice from the list. If your practice is not on the list, please reach out to your practice directly and ask them to join the listing! 5. Enter your username and password: Note: Usernames and passwords are case sensitive so be sure you enter your credentials correctly. 6. Validate your identity by entering your date of birth OR phone number, and then click Next: After validation, you must create a new password to replace the temporary password. 7. Enter your new password, enter it a second time to confirm it:   8. Select your security question and answer, click Agree: 9. If you have read and accept the terms in the Practice Consent Form, click Agree: 10. When your new password is confirmed, click Log In:     For additional assistance, please feel free to contact us.  

How do I view another family member’s health information in the Circle of Care?

admin
05/22/2015

To view a another family member’s health information in the Circle of Care, it is necessary to link your account to the other person’s account. This linking process will require you to log in as that person to view their records. 1. Click Add Family Member: 2. Select the family member’s account and enter that person’s username and password: 3. Check the box indicating that you have read the consent form and then click Agree: 4. Click the Link Account button: Your portal account has now been linked. To view medical information of the linked account, click Switch Account:       For additional assistance, please feel free to contact us.