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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
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Version 5.2.3
POSTED
December 19, 2016
  • General bug fixes and performance improvements
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  •  
more

I am unable to view the messages on the healow app.

admin
08/03/2017

If the messages are not displayed on the healow app and are also not available on your Patient Portal, contact your doctor’s office and request that they make them available. For additional assistance, please feel free to contact us.

Is it possible to link the same accounts on different devices using the healow app?

admin
08/03/2017

Yes, the same accounts can be linked to more than one device using the healow app. For additional assistance, please feel free to contact us.

Which demographic information is required to match if I am trying to link another practice to my account using the healow app?

admin
08/03/2017

The patient’s first name, last name, and date of birth are required to match in both practices’ systems to link the accounts successfully.  Please contact your doctor’s office to correct any incorrect information in the file.

How do I disable my healow account?

admin
08/03/2017

If you are no longer interested in accessing your online health records, contact your doctor’s office and request that they deactivate your account. For additional assistance, please feel free to contact us.

I forgot my PIN. How do I retrieve it?

admin
08/03/2017

There are two ways to retrieve your PIN: Through your Patient Portal account Through the app To retrieve PIN through your Patient Portal Account: 1. Login to Patient Portal and click My Devices: A list of devices used for logging into the healow app will be displayed. 2. Select the device from which you want to retrieve the PIN. 3. Click Retrieve Pin to see the four-digit PIN you had previously assigned: For additional assistance, please feel free to contact us.