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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
more

How do I reset my password on the healow app?

admin
01/17/2017

To reset your password: 1. Tap FORGOT USERNAME OR PASSWORD?: 2. Select I have forgotten my password. Tap Next: 3. Enter your First Name, Last Name and Date of Birth as it appears in your doctor’s system. Tap Next: Note: if your demographics do not match your doctor’s records, the system will not be able to identify you. Common errors preventing mismatch in demographics include: spelling, nicknames, suffixes, hyphenated names…etc 4. Select Email or Phone to reset your password. Tap Next: Note: If you select Phone, a healow code will be sent to you via phone call or text message 5. An email with a link to reset your password has been sent to the registered email address: 6. Open your email and click/tap on the Reset My Password: 7. Enter your Date of Birth or Phone Number. Tap/click Validate: 8. Enter and confirm your new password. Tap/click Reset Password: 9. Once your password has been changed successfully, click ok: 10. Enter your username and new password on the healow app and Log in. For additional assistance, please feel free to contact us.

How do I retrieve my username on the healow app?

admin
01/17/2017

To retrieve your username: 1. Tap FORGOT USERNAME OR PASSWORD? 2. Select I have forgotten my username. Tap Next. 3. Enter your First Name, Last Name and Date of Birth. Tap Next. 4. An email has been sent to your registered email with your username. For additional assistance, please feel free to contact us.

I am having trouble logging in to the healow app. Can you help?

admin
01/17/2017

If you are having trouble logging in to the healow app due to a password or username related issue, the Easy Login feature will help get you gain access. To use Easy Login, please take the steps below: 1. If you are receiving the error below, tap Try Easy Login: 2. Enter your First Name, Last Name, and DOB. Tap Continue: 3. Verify your account by selecting the phone number and the method for receiving the four-digit healow verification code. Tap Send Code: 4. A four-digit healow verification code will be sent to you, based on your selected preferences. Once you receive the code, enter the code and tap Verify:   5. Create a new password for your account. Tap Login: 6. Enter the newly created password and tap Log In: For additional assistance, please feel free to contact us.  

How do I access a family account once it has been linked on the healow app?

admin
12/02/2016

Once a family account has been linked, the dots on the bottom of the wheel indicate the number of accounts linked. Swipe right on the wheel to view the new linked account.        For additional assistance, please feel free to contact us.

When linking an account on the healow app, I receive a message that states “We see some data mismatch between the accounts you are trying to link.” How do I determine the mismatched data?

admin
04/26/2016

Please contact your doctor directly for the accounts that you are trying to link, and verify that the First Name, Last Name, Date of Birth, and Gender are exactly the same for both practices. The accounts will not link until the demographic information is an exact match.   For additional assistance, please feel free to contact us.