If you are locked out of your healow app account, please contact your practice directly and request that your account be unlocked. For additional assistance, please feel free to contact us.
To change the account ownership, please uninstall the healow app and reinstall it. This action will enable you to start over and make changes to the account ownership. For additional assistance, please feel free to contact us.
To set up an account, please contact your practice directly and request to be Web enabled. For additional assistance, please feel free to contact us.
To change your username, please contact your practice directly and request to have your username changed. For additional assistance, please feel free to contact us.
To log in for the first time using your practice code: 1. Tap Get Started: 2. Enter your Practice Code and tap Login: A practice code is a unique code that has been assigned to your doctor’s office. If you do not know your practice code, refer to the healow FAQ: I’m having difficulty locating my practice in healow, can you help? 3. Enter your Patient Portal username and password and tap Login: For additional assistance, please feel free to contact us.