Have a question? Search here:
Example: How do I find my practice with the Practice Code?
TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
more

What should I do if I am locked out of my healow app account?

admin
04/26/2016

If you are locked out of your healow app account, please contact your practice directly and request that your account be unlocked.   For additional assistance, please feel free to contact us.

I accidentally selected the wrong option under “this account belongs to.” How do I correct this?

admin
04/26/2016

To change the account ownership, please uninstall the healow app and reinstall it. This action will enable you to start over and make changes to the account ownership. For additional assistance, please feel free to contact us.

How do I set up an account on the healow app?

admin
04/26/2016

To set up an account, please contact your practice directly and request to be Web enabled. For additional assistance, please feel free to contact us.

How do I change my username on the healow app?

admin
04/26/2016

To change your username, please contact your practice directly and request to have your username changed. For additional assistance, please feel free to contact us.

How do I log in for the first time using my practice code?

admin
04/05/2016

To log in for the first time using your practice code: 1. Tap Get Started: 2. Enter your Practice Code and tap Login: A practice code is a unique code that has been assigned to your doctor’s office. If you do not know your practice code, refer to the healow FAQ: I’m having difficulty locating my practice in healow, can you help? 3. Enter your Patient Portal username and password and tap Login:   For additional assistance, please feel free to contact us.