- I am unable to link Fitbit to healow using Facebook or Google
- What devices are compatible with My Trackers?
- Why can’t I see my Jawbone or Moves data in my healow app?
- How do I add notes to a scheduled appointment?
- If medications are added or removed at my doctor’s office, will the healow app reflect the changes?
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Bug fixes & improvements
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Use Touch ID to log in to healow.
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Toggle between inbox/outbox messages with one tap!
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Share body temperature data with your doctor.
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Preview referrals sent out by your doctor.
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Keep track of your immunizations.
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Review patient education right on your phone.
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Enjoy user experience improvements.
What should I do if I am locked out of my healow app account?
If you are locked out of your healow app account, please contact your practice directly and request that your account be unlocked. For additional assistance, please feel free to contact us.
I accidentally selected the wrong option under “this account belongs to.” How do I correct this?
To change the account ownership, please uninstall the healow app and reinstall it. This action will enable you to start over and make changes to the account ownership. For additional assistance, please feel free to contact us.
How do I set up an account on the healow app?
To set up an account, please contact your practice directly and request to be Web enabled. For additional assistance, please feel free to contact us.
How do I change my username on the healow app?
To change your username, please contact your practice directly and request to have your username changed. For additional assistance, please feel free to contact us.
How do I log in for the first time using my practice code?
To log in for the first time using your practice code: 1. Tap Get Started: 2. Enter your Practice Code and tap Login: A practice code is a unique code that has been assigned to your doctor’s office. If you do not know your practice code, refer to the healow FAQ: I’m having difficulty locating my practice in healow, can you help? 3. Enter your Patient Portal username and password and tap Login: For additional assistance, please feel free to contact us.