Have a question? Search here:
Example: How do I find my practice with the Practice Code?
TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
more

When logging in, I am receiving a Login Error that states, “Invalid username and/or password.” What should I do?

admin
03/30/2016

If you receive the Invalid username and/or password error on your first login attempt, please follow these steps: 1. Tap Ok.   2. Try your username and password one more time and tap Login. 3. If the username and password is incorrect on the second attempt, you will be redirected to a screen where you can retrieve your username and/or password. Enter your First Name, Last Name, and DOB. Tap Continue.   4. Verify your account by selecting the phone number and the method for receiving the four-digit healow verification code. Tap Send Code.   5. A four-digit healow verification code will be sent to you based on your selected preferences. Once you receive the code, enter the code and tap Verify. 6. Create a new password for your account. Tap Login. 7. Assign a four-digit PIN to your healow app account. Congratulations! You are now logged in to your healow app. Click Play to view a short video on what to do when you’re logging in and receiving a Login Error that states, “Invalid username and/or password.” For additional assistance, please feel free to contact us.

While searching for my practice, I noticed that my practice’s address/phone number is not correct. How does this get corrected?

admin
03/29/2016

If your practice’s address/name/phone number is not listed correctly, please reach out to the practice directly and ask them to update their information. For additional assistance, please feel free to contact us.

While trying to retrieve my username and password, my listed phone number is incorrect. How do I update my phone number?

admin
03/28/2016

Typically, it takes less than five minutes for your healow verification code to get sent to you. If you did not receive the four-digit healow verification code, please verify that the phone number displayed is your most current phone number. If this is not your current phone number, please contact your practice and ask them to update their records. If more than one healow verification code has been sent to you, please use the most recent code.   For additional assistance, please feel free to contact us.

While trying to retrieve my username and password, I never received the four-digit healow verification code.

admin
03/28/2016

Typically, it takes less than five minutes for your healow verification code to be sent to you. If you did not receive the four-digit healow verification code, please verify that the phone number displayed is your most current phone number. If this is not your current phone number, please contact your practice and ask them to update their records. If more than one healow verification code has been sent to you, please use the most recent code.   For additional assistance, please feel free to contact us.

How do I log in for the first time?

admin
03/27/2016

To log in for the first time: 1. Review the tour of healow App by swiping to the right. 2. Tap Get Started when you’re ready to begin:   3. If you know your practice code, enter it in the Enter Practice Code OR If you do not know what your practice code is, tap Find My Doctor to search for you doctor’s office by their practice name or provider name:   4. In the Advanced Search, specify if you would like to search by Provider Name, Practice Name, or Practice Code. Enter the location of your doctor’s office and tap Search.   6. Select your practice from the list of results: 7. Enter your Patient Portal username and password: 8. Select who the account belongs to and tap Login:     9. Read the consent form (Terms of Use Agreement), and then tap the I Agree to the Terms & Conditions button: 10. Select a four-digit PIN that will be used for future logins instead of your Patient Portal account credentials:       Click Play to view a short video on how to log in for the first time. For additional assistance, please feel free to contact us.