- What devices are compatible with My Trackers?
- My upcoming appointments are no longer listed under Upcoming Appointments. Where can I find them in the healow app?
- How do I sync healow appointments to the calendar on my device?
- Where can I view my past appointments on the healow app?
- How long does it take to view my past appointments on the healow app?
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Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
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We've given healow a fresh look and feel to provide better user experience and easier navigation.
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We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
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General bug fixes and performance improvements
Why can I no longer see my Medication on the healow app?
If you could see medications in the healow app previously, and are getting a message today stating You do not have any active medications at this time, please contact your provider and ask them to make this information available to you. For additional assistance, please feel free to contact us.
How do I delete a medication from the healow app?
Currently, medications can not be deleted from the healow app. However, Medications can be listed as hidden. To hide a medication, select the medication you would like to hide by tapping Hide Medication. The medication will now be listed under Hidden Medications. For additional assistance, please feel free to contact us.
How do I add a custom medication?
To add a custom medication: 1. In your Meds Cabinet, click the “+” icon in the top-right corner. Two options display: Add New Medication or Request Refill. 2. Select Add New Medication and complete the fields (a red asterisk indicates required fields): 3. When complete, tap the Done button in the top-right corner. The newly added medication will be listed in No Reminders with a “Custom” label. Click Play to view a short video on how to add a custom medication. For additional assistance, please feel free to contact us.
If medications are added or removed at my doctor’s office, will the healow app reflect the changes?
Yes! The healow app is an extension of the Patient Portal, so when an update is made to the new medication list, you will be alerted the next time you open your app. You will be prompted to select whether you agree to take, are continuing to take, or choosing not to take (stopping) the medication. Click Play to view a short video on how to view updated medications from your practice. For additional assistance, please feel free to contact us.
Can my doctor set up a medication reminder schedule for me?
No, the doctor’s office cannot set up individual reminders on your device. Reminders are set by you in the Meds Cabinet. We recommend that you discuss your medication plan with your doctor, and then create reminders based on that discussion. For additional assistance, please feel free to contact us.