Have a question? Search here:
Example: How do I find my practice with the Practice Code?
Version 5.4.0
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
Version 5.3.0
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.

Why can I no longer see my Medication on the healow app?


If you could see medications in the healow app previously, and are getting a message today stating You do not have any active medications at this time, please contact your provider and ask them to make this information available to you.   For additional assistance, please feel free to contact us.  

How do I delete a medication from the healow app?


Currently, medications can not be deleted from the healow app. However, Medications can be listed as hidden. To hide a medication, select the medication you would like to hide by tapping Hide Medication. The medication will now be listed under Hidden Medications. For additional assistance, please feel free to contact us.    

How do I add a custom medication?


To add a custom medication: 1. In your Meds Cabinet, click the “+” icon in the top-right corner.  Two options display: Add New Medication or Request Refill. 2. Select Add New Medication and complete the fields (a red asterisk indicates required fields):   3. When complete, tap the Done button in the top-right corner. The newly added medication will be listed in No Reminders with a “Custom” label.     Click Play to view a short video on how to add a custom medication.   For additional assistance, please feel free to contact us.

If medications are added or removed at my doctor’s office, will the healow app reflect the changes?


Yes! The healow app is an extension of the Patient Portal, so when an update is made to the new medication list, you will be alerted the next time you open your app. You will be prompted to select whether you agree to take, are continuing to take, or choosing not to take (stopping) the medication. For additional assistance, please feel free to contact us.

Can my doctor set up a medication reminder schedule for me?


No, the doctor’s office cannot set up individual reminders on your device. Reminders are set by you in the Meds Cabinet. We recommend that you discuss your medication plan with your doctor, and then create reminders based on that discussion.     For additional assistance, please feel free to contact us.