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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
more

How do I set up a medication reminder?

admin
05/18/2015

To schedule a reminder: 1. Open your Meds Cabinet and tap the No Reminders tab. 2. Select the medication on which you’d like set a reminder. 3. Select Add Reminder and select your preferred options for the reminder (repeat daily, weekly, time, etc.) 4. Select the Done button to complete. (Select the check mark on Android™ devices): For additional assistance, please feel free to contact us.

How do I delete medication reminders?

admin
05/18/2015

For Apple® devices, go to the specific medication and swipe the set reminder to the left to reveal the Delete button.  Tap Delete. For Android™ devices, tap the X next to the set reminder to delete it.     For additional assistance, please feel free to contact us.

Will my doctor be alerted if I create a medication?

admin
05/18/2015

No, the healow app does not have two-way communication beyond the Messages feature, so it cannot send data back to the doctor’s office. The Meds Cabinet is used only for your personal organization and coordination of the medications you take. During your next appointment, alert your physicians of any medication changes, or call their office if you have concerns.     For additional assistance, please feel free to contact us.

Why does my Meds Cabinet appear empty?

admin
05/18/2015

Be sure to toggle between your Reminders and No Reminders tabs. Until you schedule your medications, they will be listed under the No Reminders tab. When you schedule a medication reminder, that medication will move from the No Reminders tab to the Reminders tab.     For additional assistance, please feel free to contact us.

I would like to differentiate my OTC medications from doctor-prescribed medications; can I label them?

admin
05/18/2015

Yes.  Under the medication name, tap the Please Enter A Nickname option. A keypad displays to enter your new label name. Back on the Meds Cabinet screen, the new label displays in bold above the medication name.     For additional assistance, please feel free to contact us.