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TOP 5 FAQS
  1. 1 How do I log in to healow.com for the first time?
  2. 2 How do I view my lab results?
  3. 3 How do I log in for the first time?
  4. 4 How do I link an account to my own?
  5. 5 I’m using an iPad and I can’t find healow in the Apple App Store; where is it?
RECENTLY ADDED
  1. What devices are compatible with My Trackers?
  2. Why can’t I see my Jawbone or Moves data in my healow app?
  3. How do I add notes to a scheduled appointment?
  4. If medications are added or removed at my doctor’s office, will the healow app reflect the changes?
  5. How do I set up a medication reminder?
UPDATES
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
more

I am unable to view the messages on the healow app.

admin
08/03/2017

If the messages are not displayed on the healow app and are also not available on your Patient Portal, contact your doctor’s office and request that they make them available. For additional assistance, please feel free to contact us.

Are all the questionnaires available on the healow app?

admin
08/03/2017

Presently, the Patient Portal questionnaires are not available on the healow app. For additional assistance, please feel free to contact us.

The healow app is not showing my updated vitals. How can I correct this?

admin
08/03/2017

The healow app displays vitals based on the last locked Progress Notes.  Check the Progress Notes to ensure that these vitals are displayed on your Patient Portal.  If this information is NOT up to date or NOT showing on your Patient Portal and in the healow app, contact your doctor’s office for assistance. For additional assistance, please feel free to contact us.

How long do I have to view my lab results after they have been published on the healow app?

admin
02/21/2017

You can view your lab results on the healow app until your doctor makes them unavailable to you.   For additional assistance, please feel free to contact us.

I lost the message I was writing and did not get to send it. How do I retrieve this message on the healow app?

admin
02/21/2017

Currently there is not an option to view draft messages on the healow app.   For additional assistance, please feel free to contact us.

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