- What devices are compatible with My Trackers?
- My upcoming appointments are no longer listed under Upcoming Appointments. Where can I find them in the healow app?
- How do I sync healow appointments to the calendar on my device?
- Where can I view my past appointments on the healow app?
- How long does it take to view my past appointments on the healow app?
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Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
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We've given healow a fresh look and feel to provide better user experience and easier navigation.
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We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
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General bug fixes and performance improvements
I am unable to view the messages on the healow app.
If the messages are not displayed on the healow app and are also not available on your Patient Portal, contact your doctor’s office and request that they make them available. For additional assistance, please feel free to contact us.
Are all the questionnaires available on the healow app?
Presently, the Patient Portal questionnaires are not available on the healow app. For additional assistance, please feel free to contact us.
The healow app is not showing my updated vitals. How can I correct this?
The healow app displays vitals based on the last locked Progress Notes. Check the Progress Notes to ensure that these vitals are displayed on your Patient Portal. If this information is NOT up to date or NOT showing on your Patient Portal and in the healow app, contact your doctor’s office for assistance. For additional assistance, please feel free to contact us.
How long do I have to view my lab results after they have been published on the healow app?
You can view your lab results on the healow app until your doctor makes them unavailable to you. For additional assistance, please feel free to contact us.
I lost the message I was writing and did not get to send it. How do I retrieve this message on the healow app?
Currently there is not an option to view draft messages on the healow app. For additional assistance, please feel free to contact us.