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Bug fixes & improvements
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Use Touch ID to log in to healow.
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Toggle between inbox/outbox messages with one tap!
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Share body temperature data with your doctor.
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Preview referrals sent out by your doctor.
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Keep track of your immunizations.
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Review patient education right on your phone.
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Enjoy user experience improvements.
How do I read new messages?
There are two ways to read your incoming messages – from the Home screen and from My Accounts. To view messages from the Home screen: At the bottom of your Home screen, the 10 most recent messages display. Use your finger to scroll up to view your messages. To view messages from My Accounts: 1. Tap the My Accounts icon on the top left corner and select your account. 2. Tap Messages to see all of the messages in your inbox. Click Play to view a short video on how to read new messages. For additional assistance, please feel free to contact us.
How do I view my lab results?
1. On the button wheel, tap My Records. 2. Tap the Results icon. 3. Your Portal account opens. 4. Your Labs window opens and displays all labs that have been posted by the doctor’s office. Click the lab to view to see the results. Click Play to view a short video on how to view your lab results. For additional assistance, please feel free to contact us.
I just had a CBC done, but I cannot see the lab on my app. What should I do?
Check your Patient Portal to see if the lab appears there. If it does not, then the lab has not been published by the practice. Contact your provider to have the results published to your Portal and app. For additional assistance, please feel free to contact us.
What does the paper icon to the right of the lab result name indicate?
The paper icon indicates that the doctor has included notes on this lab that you can read. To read them, tap the Notes by Doctor icon at the bottom of the screen to view the notes . To close the notes, tap the icon again. Click Play to view a short video on what the paper icon on your lab results mean. For additional assistance, please feel free to contact us.
Can I edit the information in My Chart?
All of the information in My Chart is read-only and cannot be edited. However, with the new My Trackers feature, you will be able to maintain your BMI, Blood Pressure, Blood Sugar and daily activity yourself. When you visit your doctor again, you’ll see the My Chart update. For additional assistance, please feel free to contact us.