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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
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Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
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I am unable to link Fitbit to healow using Facebook or Google

admin
04/24/2019

Fitbit no longer supports API OAuth Login using Facebook or Google. When linking your Fitbit account to healow, a login screen managed by Fitbit will be presented to you.   When logging in, you must use an email and password that is associated with your Fitbit account, as Fitbit no longer supports the ability for users to login using the Facebook or Google method. For additional assistance, please feel free to contact us.  

Why can’t I see my Jawbone or Moves data in my healow app?

admin
08/14/2018

Please be advised that due to the recent discontinuance of the Moves app and the closure of Jawbone,  healow is no longer receiving any data from these partners.    You should be able to view historical data from both partners from the time you first linked your Jawbone or Moves account to healow, up to the day these partners discontinued their products. For additional assistance, please feel free to contact us.  

What apps are compatible with healow Trackers?

admin
08/14/2018

Using the health tracker feature in the healow app, patients can connect home health monitoring devices and wearables to their healow app account, giving providers the ability to check patients’ vital data through the healow Hub within the eClinicalWorks EMR. The following apps are compatible with healow trackers: Dexcom: Reports Fitbit: Heart Rate, Floors, Steps, Distance, Calories, BMI, Sleep Glooko: Blood Glucose, Reports Google Fit: Steps, Distance, Calories iHealth: Heart Rate, Blood Pressure, Blood Glucose, Steps, Distance, Calories, BMI, Sleep, Qardio: Heart Rate, Blood Pressure, BMI Telcare: Blood Glucose Omron: Blood Pressure Welch Allyn Home: Blood Pressure, Withings: Heart Rate, Blood Pressure, Temperature, Steps, Distance, Calories, BMI, Sleep   -Activity Tracker is for manual entries only. -Google Fit is an integrated solution to healow. -All trackers can be used as manual trackers; a device is not required to use healow trackers. -To generate Dexcom Clarity Reports and My Glooko Reports, go to Blood Glucose Tracker -> Reports Please check back often as we are continuously adding new partners. For additional assistance, please feel free to contact us.

My Fitbit steps are not synchronizing with the healow app. How can I update the steps?

admin
08/03/2017

Verify whether your steps have been updated with Fitbit®.  If the steps have been updated, unlink the device from the healow app and re-link it. For additional assistance, please feel free to contact us.

How do I delete/update an entry from my trackers?

admin
03/09/2017

1. Tap the list icon in the bottom right corner. 2. Select the entry that you want to update/delete. 3. Click Update or Delete. 4. Once you have updated/ deleted your entry, you will receive a confirmation message.   Note: Only manually entered tracker data can be updated or deleted. Data that comes in from a linked device cannot be deleted.   Click Play to view a short video on how to delete/update a tracker entry.   For additional assistance, please feel free to contact us.