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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
more

Why can’t I see my Jawbone or Moves data in my healow app?

admin
08/14/2018

Please be advised that due to the recent discontinuance of the Moves app and the closure of Jawbone,  healow is no longer receiving any data from these partners.    You should be able to view historical data from both partners from the time you first linked your Jawbone or Moves account to healow, up to the day these partners discontinued their products. For additional assistance, please feel free to contact us.  

What devices are compatible with My Trackers?

admin
08/14/2018

The following devices and apps are compatible with healow trackers: Fitbit: All activity trackers and weight scales Glooko: Glooko app integration supported and access to Glooko reports. Google Fit *Google Fit is an integrated solution to healow iHealth: All activity trackers, weight scales, blood pressure cuffs, glucometers Nokia: All activity trackers, weight scales, blood pressure cuff, thermometer Qardio: Blood pressure cuff and weight scale Telcare: Glucometer Omron: wireless blood pressure cuffs Welch Allyn Home: wireless blood pressure cuffs Withings: All activity trackers, weight scales, blood pressure cuff, thermometer   Please check back often as we are continuously adding new partners. For additional assistance, please feel free to contact us.

My Fitbit steps are not synchronizing with the healow app. How can I update the steps?

admin
08/03/2017

Verify whether your steps have been updated with Fitbit®.  If the steps have been updated, unlink the device from the healow app and re-link it. For additional assistance, please feel free to contact us.

How do I delete/update an entry from my trackers?

admin
03/09/2017

1. Tap the list icon in the bottom right corner. 2. Select the entry that you want to update/delete. 3. Click Update or Delete. 4. Once you have updated/ deleted your entry, you will receive a confirmation message.   Note: Only manually entered tracker data can be updated or deleted. Data that comes in from a linked device cannot be deleted.   Click Play to view a short video on how to delete/update a tracker entry.   For additional assistance, please feel free to contact us.

How do I link a device to my tracker?

admin
04/15/2016

1. Tap the Trackers icon: 2. Tap Add Trackers: 3. A list of available trackers displays. Tap a tracker for details about how it functions and what information it tracks. To link a device, tap Set Up My Device. 4. Tap Connect under one of our supported vendors. You will be redirected to the vendor’s login page where you will be prompted to enter your username and password for your account:    5. Once you log in, you will see that your device has been linked. Tap Cancel to exit. 6. Your synced data is available to view under My Trackers: To see a list of your linked devices, tap Settings, and then tap Linked Devices:        For additional assistance, please feel free to contact us.