Have a question? Search here:
Example: How do I find my practice with the Practice Code?
TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
  •  
  •  
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
more

How do I link a device to my tracker?

admin
04/15/2016

1. Tap the Trackers icon: 2. Tap Add Trackers: 3. A list of available trackers displays. Tap a tracker for details about how it functions and what information it tracks. To link a device, tap Set Up My Device. 4. Tap Connect under one of our supported vendors. You will be redirected to the vendor’s login page where you will be prompted to enter your username and password for your account:    5. Once you log in, you will see that your device has been linked. Tap Cancel to exit. 6. Your synced data is available to view under My Trackers: To see a list of your linked devices, tap Settings, and then tap Linked Devices:        For additional assistance, please feel free to contact us.    

How do I enter my tracker information?

admin
04/05/2016

1. Click the Trackers icon. 2. Select which tracker you want to update. 3. Enter your information and click Add. Once you have added your entry, you will receive confirmation that your entry has been added successfully.   Click Play to view a short video on how to enter tracker information.   For additional assistance, please feel free to contact us.

What are My Trackers on healow App?

admin
05/18/2015

The My Trackers feature enables you, as a patient, to track and record your medical information. For example, if you’d like to monitor your blood pressure for your doctor before your next visit, you’ll be able to subscribe to that Tracker and do so.     For additional assistance, please feel free to contact us.  

How do I use a tracker on healow App?

admin
05/18/2015

When you open My Trackers, you’ll see a list of available trackers. Tap a tracker for details about how it functions and what information it tracks. If you’d like to use that one, there’s a Subscribe button that will activate it for you.  Once you’ve subscribed to a tracker, you can use that tracker’s button at the bottom of the window to open the data fields. On the Tracker window, you’ll see a series of data fields. Tap the Add button in the top-right corner to open data-entry window. Enter the requested values and tap the Add button to enter that data. The fields will populate the fields with your entered values.     For additional assistance, please feel free to contact us.

Can I share my tracking information with my provider through the app?

admin
05/18/2015

If you are using a tracker, your doctor’s office has the ability to access this information through their healow Hub. If your doctor cannot access this information, please ask them to create a support case on my.eclinicalworks.com. For additional assistance, please feel free to contact us.