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TOP 5 FAQS
RECENTLY ADDED
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
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Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
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Why can’t I see my Jawbone or Moves data in my healow app?

admin
08/14/2018

Please be advised that due to the recent discontinuance of the Moves app and the closure of Jawbone,  healow is no longer receiving any data from these partners.    You should be able to view historical data from both partners from the time you first linked your Jawbone or Moves account to healow, up to the day these partners discontinued their products. For additional assistance, please feel free to contact us.  

What apps are compatible with healow Trackers?

admin
08/14/2018

Using the health tracker feature in the healow app, patients can connect home health monitoring devices and wearables to their healow app account, giving providers the ability to check patients’ vital data through the healow Hub within the eClinicalWorks EMR. The following apps are compatible with healow trackers: Dexcom: Reports Fitbit: Heart Rate, Floors, Steps, Distance, Calories, BMI, Sleep Glooko: Blood Glucose, Reports Google Fit: Steps, Distance, Calories iHealth: Heart Rate, Blood Pressure, Blood Glucose, Steps, Distance, Calories, BMI, Sleep, Qardio: Heart Rate, Blood Pressure, BMI Telcare: Blood Glucose Omron: Blood Pressure Welch Allyn Home: Blood Pressure, Withings: Heart Rate, Blood Pressure, Temperature, Steps, Distance, Calories, BMI, Sleep   -Activity Tracker is for manual entries only. -Google Fit is an integrated solution to healow. -All trackers can be used as manual trackers; a device is not required to use healow trackers. -To generate Dexcom Clarity Reports and My Glooko Reports, go to Blood Glucose Tracker -> Reports Please check back often as we are continuously adding new partners. For additional assistance, please feel free to contact us.

Can I share my tracking information with my provider through healow.com?

admin
04/22/2016

If you are using a tracker, your doctor’s office has the ability to access this information through their healow Hub. If your doctor cannot access this information, please ask them to create a support case on my.eclinicalworks.com. For additional assistance, please feel free to contact us.

How do I use a tracker on healow.com?

admin
04/22/2016

When you open My Trackers, you’ll see a list of available trackers. Tap a tracker for details about how it functions and what information it tracks. If you’d like to use that one, there’s a Subscribe button that will activate it for you.  Once you’ve subscribed to a tracker, you can use that tracker’s button at the bottom of the window to open the data fields. On the Tracker window, you’ll see a series of data fields. Tap the Add button in the top-right corner to open data-entry window. Enter the requested values and tap the Add button to enter that data. The fields will populate the fields with your entered values. For additional assistance, please feel free to contact us.

What are My Trackers on healow.com?

admin
04/22/2016

The My Trackers feature enables you, as a patient, to track and record your medical information. For example, if you’d like to monitor your blood pressure for your doctor before your next visit, you’ll be able to subscribe to that Tracker and do so. For additional assistance, please feel free to contact us.