- What devices are compatible with My Trackers?
- My upcoming appointments are no longer listed under Upcoming Appointments. Where can I find them in the healow app?
- How do I sync healow appointments to the calendar on my device?
- Where can I view my past appointments on the healow app?
- How long does it take to view my past appointments on the healow app?
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Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
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We've given healow a fresh look and feel to provide better user experience and easier navigation.
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We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
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General bug fixes and performance improvements
Is it possible to link the same accounts on different devices using the healow app?
Yes, the same accounts can be linked to more than one device using the healow app. For additional assistance, please feel free to contact us.
Which demographic information is required to match if I am trying to link another practice to my account using the healow app?
The patient’s first name, last name, and date of birth are required to match in both practices’ systems to link the accounts successfully. Please contact your doctor’s office to correct any incorrect information in the file.
I forgot my PIN. How do I retrieve it?
There are two ways to retrieve your PIN: Through your Patient Portal account Through the app To retrieve PIN through your Patient Portal Account: 1. Login to Patient Portal and click My Devices: A list of devices used for logging into the healow app will be displayed. 2. Select the device from which you want to retrieve the PIN. 3. Click Retrieve Pin to see the four-digit PIN you had previously assigned: For additional assistance, please feel free to contact us.
How do I change my e-mail account on the healow app?
1. To change your e-mail account on the healow app, tap Check in: 2. Tap on the triangle in the upper left corner: 3. Tap the pencil icon in the upper left corner: 4. Scroll down to the e-mail field. Update your e-mail address and tap Done: Your e-mail address is now updated on the app. Note: This update is not sent back to your doctor’s office. To update your e-mail address so that your doctor’s office also the information updated in their records, please update your demographics on your Patient Portal or contact your doctor directly to request the change. For additional assistance, please feel free to contact us.
How do I remove a linked account?
To remove a linked account: 1. Tap Settings. 2. Tap My Accounts. 3. Select the account you want to unlink and tap the Remove account from app button. Click Play to view a short video on how to remove a linked account. For additional assistance, please feel free to contact us.