You can locate your provider or practice by entering your practice’s unique code in the Practice Code field in either the healow app or healow.com: healow App: healow.com (healow.com > Access your Health Record > Practice Code/Phone): The practice code can be found on your Patient Portal login page and in the footer section of … Read more
To log in for the first time using your practice code: 1. Tap Get Started: 2. Enter your Practice Code and tap Login: A practice code is a unique code that has been assigned to your doctor’s office. If you do not know your practice code, refer to the healow FAQ: I’m having difficulty locating my practice in … Read more
If you do not see your lab results, your provider may have not published them to the Patient Portal. If your results have been published and you still do not see your records, contact the healow Consumer Support team.
There is no limitation on who can use healow Mom. If your provider does not have eClinicalWorks, then certain functionalities specific to the eClinicalWorks Patient Portal® will not work.
Currently, printing from the healow app is not available. To print, please log on to healow.com or your patient portal with the same username and password and print from one of these locations.
Currently, there is not an option to delete messages directly from the healow app; please delete messages by logging on to your Patient Portal.
If your lab results are not published on the healow app, please check your Patient Portal account. If they are not available under your Patient Portal, please contact your practice directly and request them to publish your labs. If your lab results are available on Patient Portal but are not available on the healow app, … Read more
1. Click the Access your Health Record button: 2. Locate your practice by typing in the practice name OR the practice code. The practice code is a unique, six-letter code that identifies the practice, and it can be found on the practice’s Patient Portal website. 3. Type in the city/state and then click Go. 4. Select your … Read more
Currently, there is not an option to view sent messages on the healow app. To view sent messages, we recommend logging into your patient portal.
To retrieve PIN through your Patient Portal Account: 1. Login to Patient Portal and click My Account >> My Devices: A list of devices used for logging into the healow app will be displayed. 2. Select the device from which you want to retrieve the PIN. 3. Click Retrieve Pin to see the four-digit PIN you had previously … Read more
