Help Center
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TOP 5 FAQS
  1. 1 How do I log in to healow.com for the first time?
  2. 2 How do I log in for the first time?
  3. 3 How do I view my lab results?
  4. 4 How do I link an account to my own?
  5. 5 How do I change my e-mail account on the healow app?
RECENTLY ADDED
  1. What apps are compatible with healow Trackers?
  2. I am unable to link Fitbit to healow using Facebook or Google
  3. Why can’t I see my Jawbone or Moves data in my healow app?
  4. How do I add notes to a scheduled appointment?
  5. If medications are added or removed at my doctor’s office, will the healow app reflect the changes?
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
  •  
  •  
Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
  •  
Version 5.3.0
POSTED
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
  •  
Version 5.2.3
POSTED
December 19, 2016
  • General bug fixes and performance improvements
  •  
  •  
Version 5.2.2
POSTED
November 4, 2016
  • iOS 10 compatibility fixes
  • General bug fixes and performance improvements
  •  
more

Contact support

Common FAQs

How do I retrieve
my username?
How do I reset
my password?
How do I search for my
practice before logging in?

To retrieve your username

1

Click the Can’t access your account link.

2

Click Forgot Username.

3

Enter your First Name, Last Name, and Date of Birth.

4

Once this information has been submitted, you will receive an e-mail with the username.
This message will be sent to the e-mail address that is registered with the practice.

Note: When logging in to the healow application, please search for your practice with the code listed on your Patient Portal website in the Practice Code field.The application is case sensitive, so it is important that you enter your username and password exactly as it displays. Your credentials will be the same as your Patient Portal account. The following image shows an example of a practice code.

To reset your password

1

Click the Can’t access your account link.

2

Click Forgot Password.

3

Enter your First Name, Last Name, and Date of Birth.

4

Once this information has been submitted, you will receive an e-mail with the password reset link.
This message will be sent to the e-mail address that is registered with the practice.

5

Click the password reset link from your e-mail. You will be asked to enter your username and answer the security question.

6

After resetting the password, please log in.

Note: When logging in to the healow application, please search for your practice with the code listed on your Patient Portal website in the Practice Code field.The application is case sensitive, so it is important that you enter your username and password exactly as it displays. Your credentials will be the same as your Patient Portal account. The following image shows an example of a practice code.

To search practice

1

To search for your practice before logging in to the healow app, please use the unique practice code that has been assigned to your practice. The practice code is a six-letter code and can be found on the home page of your practice’s Patient Portal website. Enter the code into the Practice Code box.
Refer to the example below.

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