Contact support
Common FAQs
To retrieve your username
1
Click the Can’t access your account link.
2
Click Forgot Username.
3
Enter your First Name, Last Name, and Date of Birth.
4
Once this information has been submitted, you will receive an e-mail with the username.
This message will be sent to the e-mail address that is registered with the practice.
Note: When logging in to the healow application, please search for your practice with the code listed on your Patient Portal website in the Practice Code field.The application is case sensitive, so it is important that you enter your username and password exactly as it displays. Your credentials will be the same as your Patient Portal account. The following image shows an example of a practice code.
To reset your password
1
Click the Can’t access your account link.
2
Click Forgot Password.
3
Enter your First Name, Last Name, and Date of Birth.
4
Once this information has been submitted, you will receive an e-mail with the password reset link.
This message will be sent to the e-mail address that is registered with the practice.
5
Click the password reset link from your e-mail. You will be asked to enter your username and answer the security question.
6
After resetting the password, please log in.
Note: When logging in to the healow application, please search for your practice with the code listed on your Patient Portal website in the Practice Code field.The application is case sensitive, so it is important that you enter your username and password exactly as it displays. Your credentials will be the same as your Patient Portal account. The following image shows an example of a practice code.To search practice
1
To search for your practice before logging in to the healow app, please use the unique practice code that has been assigned to your practice. The practice code is a six-letter code and can be found on the home page of your practice’s Patient Portal website. Enter the code into the Practice Code box.
Refer to the example below.
Other support issues
Please tell us the issue you are experiencing or enter your questions/feedback for us in the space below. Include as much detail to expedite the process.
If you have already received a response to your question via e-mail, use that e-mail to respond to us rather than this form. Thank you.
Thank you for your submission!
We have received your inquiry and will be in touch shortly. Thank you for choosing healow and we look forward to speaking with you.