Have a question? Search here:
Example: How do I find my practice with the Practice Code?
Version 5.4.0
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
Version 5.3.0
May 16, 2017
  • Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
  • We've given healow a fresh look and feel to provide better user experience and easier navigation.
  • We've made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.

I can only see Labs and Appointments on healow Mom under Records. Where are my other Records?


If you do not see Estimated Due Date, Visit Notes, Pregnancy Risks, and Past Pregnancies under Records, please contact your provider directly and request them to make it available to you.   For additional assistance, please feel free to contact us.

Do I have to link my healow Mom account to my practice to view my medical records?


Yes, it is required to link your account to the practice to view your medical records.   For additional assistance, please feel free to contact us.

Why can’t I see my lab results?


If you do not see your lab results, your provider may have not published them to the Patient Portal.  If your results have been published and you still do not see your records, contact the healow Consumer Support team.   For additional assistance, please feel free to contact us.

What if my online health record needs to be updated?


Please contact your doctor to request an update.  Once your doctor updates your health information, your online record will be updated automatically the next time you log in.     For additional assistance, please feel free to contact us.