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TOP 5 FAQS
  1. 1 How do I log in to healow.com for the first time?
  2. 2 How do I view my lab results?
  3. 3 How do I log in for the first time?
  4. 4 How do I link an account to my own?
  5. 5 How do I change my e-mail account on the healow app?
RECENTLY ADDED
  1. What devices are compatible with My Trackers?
  2. Why can’t I see my Jawbone or Moves data in my healow app?
  3. How do I add notes to a scheduled appointment?
  4. If medications are added or removed at my doctor’s office, will the healow app reflect the changes?
  5. How do I set up a medication reminder?
UPDATES
Version 5.4.2
POSTED
January 22, 2019
  • Bug fixes & improvements
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Version 5.4.0
POSTED
May 3, 2018
  • Use Touch ID to log in to healow.
  • Toggle between inbox/outbox messages with one tap!
  • Share body temperature data with your doctor.
  • Preview referrals sent out by your doctor.
  • Keep track of your immunizations.
  • Review patient education right on your phone.
  • Enjoy user experience improvements.
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I can only see Labs and Appointments on healow Mom under Records. Where are my other Records?

admin
02/21/2017

If you do not see Estimated Due Date, Visit Notes, Pregnancy Risks, and Past Pregnancies under Records, please contact your provider directly and request them to make it available to you.   For additional assistance, please feel free to contact us.

Do I have to link my healow Mom account to my practice to view my medical records?

admin
01/12/2016

Yes, it is required to link your account to the practice to view your medical records.   For additional assistance, please feel free to contact us.

Why can’t I see my lab results?

admin
01/12/2016

If you do not see your lab results, your provider may have not published them to the Patient Portal.  If your results have been published and you still do not see your records, contact the healow Consumer Support team.   For additional assistance, please feel free to contact us.

What if my online health record needs to be updated?

admin
05/18/2015

Please contact your doctor to request an update.  Once your doctor updates your health information, your online record will be updated automatically the next time you log in.     For additional assistance, please feel free to contact us.

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